Terms & Conditions
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS SITE AND/OR OUR APP
Who we are and what do we do?
https://hiiro.app/ is a site operated by Hiiro Ltd (We, Company). We are registered in England and Wales under company number 15749592 and have our registered office at 5th Floor 167-169 Great Portland Street, London, United Kingdom, W1W 5PF. We are a limited company.
We also operate an iOS Application – “Hiiro App” which can be downloaded from the Apple iOS store here: _________ (App).
Hiiro provides a personalised running coaching app that includes training plans, injury management advice and general running support. For more information on the services we offer, please find more details on https://hiiro.app or on our App
Please note that all references to the site shall also mean the App within these terms and conditions.
By using our site and App and app you accept these terms
By using our site, you confirm that you accept these terms of service and that you agree to comply with them.
If you do not agree to these terms, you must not use our site and/or our App.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
These terms of service refer to the following additional terms, which also apply to your use of our site:
We amend these terms from time to time. Every time you wish to use our site and our App, please check these terms to ensure you understand the terms that apply at that time.
We may make changes to our site and App
We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. We reserve the right to do this at our sole discretion and without notice.
We may suspend or withdraw our site
Our site is made available free of charge.
Our App is made available for an annual fee of £134.50 GBP.
We do not guarantee that our site and App, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site and/or App for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site and App through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them.
Subscriptions
We may give you the two weeks of your subscription for free—this can be a two-week trial or the first week of your chosen plan. If you have a referral code, you might get extra deals like a longer free trial or some money off. We have the right to change or stop any special offers, referral codes, or discounts whenever we want, without telling you, and we won’t pay you back if we do. Referral codes can’t be turned into cash.
We work hard to make sure that the things we say our services do—especially the features in Our App—match what you actually get. Sometimes there might be small differences, but we promise to do our best to keep these to a minimum.
At current, we only offer an annual plan for users of the App. We are currently working on a monthly plan and shall publish a notification once the monthly plans are launched. Therefore, in the future, you’ll need to pick the subscription that works best for you (like paying monthly or yearly). Different subscriptions may let you do different things in our App, so please pick the one that suits you best when we ask.
All prices are correct when we post them. We might change our prices or add or remove special offers from time to time, but if you already have a subscription, it won’t change until it’s time for it to renew. All prices are inclusive of VAT.
When you decide to buy a subscription, we’ll walk you through what to do. You’ll get a chance to check everything before paying—please make sure you’ve picked the right subscription and that all your details are correct before you finish the purchase.
Nothing you see in our App or on our site is a promise to sell. When you pay for a subscription, you’re offering to make a deal with us. We can say “yes” or “no.” If we say “yes,” we’ll confirm it inside our App, and that’s when our contract with you begins.
If we can’t accept your subscription request or run into a problem processing it, we won’t charge you. If you’ve already paid and we can’t go ahead for some reason, we’ll follow the rules of the iOS Apple App Store to give you a refund if it applies.
After you pay for a subscription, you won’t be able to change it until it’s time for it to end or renew. When that time comes, you can choose a different option if you like.
By buying a subscription, you’re asking us to let you start using our App right away, which means you give up any right to a waiting period before the subscription kicks in. We don’t offer any subscriptions that start later, so please remember that once we give you access, you can’t cancel and get a refund during any “cooling-off” period you might otherwise have.
Payments and Refunds
When you buy a subscription, you agree to pay in full at the time of purchase. Once we confirm your subscription, we will charge your chosen payment method immediately. We currently accept payments through the app store you used to download our App, following the payment options they accept.
If a refund is due, it will be handled according to the app store’s policies where you originally purchased your subscription. In most cases, it’s the app store itself that decides if and when to issue a refund, and we have no control over their decisions.
You can turn off auto-renewal for your subscription at any time. However, you won’t receive a refund for any unused portion, and your subscription will continue until it reaches the end of its current paid period. Stopping auto-renewal simply prevents your subscription from renewing again when that period ends.
If you want to cancel your subscription, please visit the “Manage Subscriptions” section of the app store you used. While we might ask why you’re cancelling to help us improve, you don’t have to give a reason if you don’t want to.
In rare cases, we might need to close your account and/or end your subscription. If this happens, we’ll email you explaining why. If we close your account and end your subscription because you’ve broken these terms and conditions, you won’t get a refund. If you think we made a mistake, please email us at feedback@hiiro.app.
If we close your account or end your subscription for any other reason, we’ll refund you for the remaining full days you’ve paid for but haven’t used. To do this, we’ll calculate the daily rate of your subscription by dividing the total price by the total number of days in the subscription period (or until the renewal date, for auto-renewing subscriptions), then multiply that amount by the number of full days left. We’ll pay this amount back to you within 14 days of closing your account or ending your subscription, using the same payment method you originally used.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Our site and App are only for users in the UK and the EU
Our site and App are directed to people residing in the United Kingdom and the European Union. We do not represent that content available on or through our site is appropriate for use or available in other locations.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at feedback@hiiro.app without delay.
How you may use material on our site and App
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site and App for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site and App must always be acknowledged (except where the content is user-generated).
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).
No text or data mining, or web scraping
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or our App or any services provided via, or in relation to, our site or our App. This includes using (or permitting, authorising or attempting the use of):
You shall not use, and we do not consent to the use of, our site, or any data published by, or contained in, or accessible via, our site or any services provided via, or in relation to, our site for the purposes of developing, training, fine-tuning or validating any AI system or model.
This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
Our site and the App, its content and any services provided in relation to the same are only targeted to, and intended for use by, individuals located in the United Kingdom and the European Union (each, a Permitted Territory). By continuing to access, view or make use of our site and any related content and services, you hereby warrant and represent to us that you are located in a Permitted Territory. If you are not located in a Permitted Territory, you must immediately discontinue use of our site or our App and any related content and services.
Rules about linking to our site and our App
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site and App in any website that is not owned by you.
Our site and App must not be framed on any other site, nor may you create a link to any part of our site or our App other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site other than that set out above, please contact feedback@hiiro.app.
Permitted use
You agree to use the Site, the App, and all related services strictly in accordance with these Terms and Conditions, as well as in compliance with all applicable laws, regulations, and industry standards within England and Wales and any other relevant jurisdictions. Your use is limited to personal, non-commercial, non-transferable, and non-exclusive purposes only. Any other use is expressly prohibited and may result in immediate suspension or termination of your access.
In particular, you must not, and must not attempt to:
Our trade marks are currently unregistered
We are in the process of registering our trading name, brand and our services as a trademark. Until our trademarks are formally registered, we shall rely on the common law tort of passing off to protect our trade marks, products, services, App and site.
You are not permitted to use them without our approval, unless they are part of material you are using as permitted under these terms and conditions.
Intellectual Property Rights
You acknowledge that all Intellectual Property Rights of the site, the App or our services, shall automatically belong to us to the fullest extent permitted by law.
You unconditionally and irrevocably waive all your present and future moral rights which arise under Part I of the Copyright, Designs and Patents Act 1988, and under any similar laws of any jurisdiction, relating to the material on our site, the App and our services us in favour of us and our licensees, sub-licensees, assignees and successors in title to the copyright of the material on the site, App and services.
Your use of the Site, App and its contents grants no rights to you concerning any copyright, designs, and trademarks and all other intellectual property and material rights mentioned, displayed, or relating to the material on the Site and App.
You may use the content only with our prior written and express authorisation (unless otherwise permitted in these terms and conditions). To inquire about obtaining authorisation to use the Content, please contact us at ssh@hiiro.app
Do not rely on information on this site or our App
The content on our site and our App is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site or our App.
Although we make reasonable efforts to update the information on our site and our App, we make no representations, warranties or guarantees, whether express or implied, that the content on our site and our App is accurate, complete or up to date.
For the avoidance of doubt, we are not medical or professional advisors and nothing on our site, App or these terms and conditions should be construed to the same. You should always seek independent professional and medical advice before relying on any information on our site or our App.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
We are not responsible for viruses
We do not guarantee that our site or our App will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs and platform to access our site and our App. You should use your own virus protection software.
You must not introduce viruses
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or any other equipment or network connected with our site. You must not interfere with, damage or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Our responsibility for loss or damage suffered by you
Whether you are a consumer or a business user:
If you are a business user:
Discounts and Affiliate Links
We sometimes share special discounts or referral codes from other businesses we work with (called 'affiliates'). These discounts may come as codes or links, and some people may be able to use them to pay less or get special deals.
Our affiliates must follow all the rules about telling you they are sharing a deal because they work with us. We do not promise that any discount or code will always be available, valid, or provide the expected savings.
We reserve the right to change or remove any discount, code, or link at any time, for any reason, without prior notice. If a discount or code does not work, is discontinued, or does not meet your expectations, we will not be held responsible. By using these discounts or codes, you agree that you will not hold us liable if something goes wrong or the offer does not meet your expectations.
Disclaimer of Warranties and Liability
The information, software, products, services, and content provided through the Hiiro platform whether through the site or the App ("Services") are made available to you "as is" without any warranties. Hiiro, along with its subsidiaries, affiliates, officers, employees, agents, partners, and licensors (collectively "Hiiro Parties"), expressly disclaims all warranties, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Hiiro makes no guarantees or representations that:
You acknowledge that engaging in athletic activities (including but not limited to running or using training plans available through Hiiro’s Services) carries inherent risks, including property damage, bodily injury, or death. You voluntarily assume all risks, both known and unknown, associated with these activities, even if arising from the negligence of Hiiro or others.
Hiiro does not assume responsibility for the inspection, supervision, preparation, or conduct of any race, contest, challenge, or group activity utilising its Services, including those organized by club administrators or other users.
By using the Services, you release the Hiiro Parties from any and all liability associated with your athletic activities or use of the Services. You agree not to hold the Hiiro Parties responsible for claims, injuries, damages, or losses arising from:
Hiiro does not endorse any content shared by users or other parties and disclaims responsibility or liability for any loss, damage, or injury arising from such content.
Hiiro’s total liability to you, for any claims arising out of these terms or the Services, is limited to the total amount of fees you paid to Hiiro in the 12 months prior to the claim.
Force majeure
Neither party shall be liable for any delay or failure in the performance of its obligations for so long as and to the extent that such delay or failure results from events, circumstances or causes beyond its reasonable control. If the period of delay or non-performance continues for 30 days, the party not affected may terminate this agreement by giving not less than 15 days' written notice to the affected party.
Entire Agreement
These terms and conditions constitute the entire agreement between the Company and its users and supersedes and extinguishes all previous and contemporaneous agreements, promises, assurances and understandings between them, whether written or oral, relating to its subject matter.
Each party acknowledges that in entering into this agreement it does not rely on, and shall have no remedies for, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement.
Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
Third Party Rights
These terms and conditions, or any contract entered into between us does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms.
No Partnership or Agency
Nothing in this agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party. Each party confirms it is acting on its own behalf and not for the benefit of any other person.
How we may use your personal information
We will only use your personal information as set out in our privacy policy which can be found here: https://hiiro.app/privacy-policy
Which country's laws apply to any disputes?
Please note that that these terms of service, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction.
Contact us
For any questions, complaints, and queries or to report any violations, kindly get in touch with us at feedback@hiiro.app
Who we are and what do we do?
https://hiiro.app/ is a site operated by Hiiro Ltd (We, Company). We are registered in England and Wales under company number 15749592 and have our registered office at 5th Floor 167-169 Great Portland Street, London, United Kingdom, W1W 5PF. We are a limited company.
We also operate an iOS Application – “Hiiro App” which can be downloaded from the Apple iOS store here: _________ (App).
Hiiro provides a personalised running coaching app that includes training plans, injury management advice and general running support. For more information on the services we offer, please find more details on https://hiiro.app or on our App
Please note that all references to the site shall also mean the App within these terms and conditions.
By using our site and App and app you accept these terms
By using our site, you confirm that you accept these terms of service and that you agree to comply with them.
If you do not agree to these terms, you must not use our site and/or our App.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
These terms of service refer to the following additional terms, which also apply to your use of our site:
- Our Privacy Policy https://hiiro.app/privacy-policy, which explains how we collect, use and store your personal data.
- Our Cookie Policy https://hiiro.app/cookies-policy which sets out information about the cookies on our site.
We amend these terms from time to time. Every time you wish to use our site and our App, please check these terms to ensure you understand the terms that apply at that time.
We may make changes to our site and App
We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. We reserve the right to do this at our sole discretion and without notice.
We may suspend or withdraw our site
Our site is made available free of charge.
Our App is made available for an annual fee of £134.50 GBP.
We do not guarantee that our site and App, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site and/or App for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site and App through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them.
Subscriptions
We may give you the two weeks of your subscription for free—this can be a two-week trial or the first week of your chosen plan. If you have a referral code, you might get extra deals like a longer free trial or some money off. We have the right to change or stop any special offers, referral codes, or discounts whenever we want, without telling you, and we won’t pay you back if we do. Referral codes can’t be turned into cash.
We work hard to make sure that the things we say our services do—especially the features in Our App—match what you actually get. Sometimes there might be small differences, but we promise to do our best to keep these to a minimum.
At current, we only offer an annual plan for users of the App. We are currently working on a monthly plan and shall publish a notification once the monthly plans are launched. Therefore, in the future, you’ll need to pick the subscription that works best for you (like paying monthly or yearly). Different subscriptions may let you do different things in our App, so please pick the one that suits you best when we ask.
All prices are correct when we post them. We might change our prices or add or remove special offers from time to time, but if you already have a subscription, it won’t change until it’s time for it to renew. All prices are inclusive of VAT.
When you decide to buy a subscription, we’ll walk you through what to do. You’ll get a chance to check everything before paying—please make sure you’ve picked the right subscription and that all your details are correct before you finish the purchase.
Nothing you see in our App or on our site is a promise to sell. When you pay for a subscription, you’re offering to make a deal with us. We can say “yes” or “no.” If we say “yes,” we’ll confirm it inside our App, and that’s when our contract with you begins.
If we can’t accept your subscription request or run into a problem processing it, we won’t charge you. If you’ve already paid and we can’t go ahead for some reason, we’ll follow the rules of the iOS Apple App Store to give you a refund if it applies.
After you pay for a subscription, you won’t be able to change it until it’s time for it to end or renew. When that time comes, you can choose a different option if you like.
By buying a subscription, you’re asking us to let you start using our App right away, which means you give up any right to a waiting period before the subscription kicks in. We don’t offer any subscriptions that start later, so please remember that once we give you access, you can’t cancel and get a refund during any “cooling-off” period you might otherwise have.
Payments and Refunds
When you buy a subscription, you agree to pay in full at the time of purchase. Once we confirm your subscription, we will charge your chosen payment method immediately. We currently accept payments through the app store you used to download our App, following the payment options they accept.
If a refund is due, it will be handled according to the app store’s policies where you originally purchased your subscription. In most cases, it’s the app store itself that decides if and when to issue a refund, and we have no control over their decisions.
You can turn off auto-renewal for your subscription at any time. However, you won’t receive a refund for any unused portion, and your subscription will continue until it reaches the end of its current paid period. Stopping auto-renewal simply prevents your subscription from renewing again when that period ends.
If you want to cancel your subscription, please visit the “Manage Subscriptions” section of the app store you used. While we might ask why you’re cancelling to help us improve, you don’t have to give a reason if you don’t want to.
In rare cases, we might need to close your account and/or end your subscription. If this happens, we’ll email you explaining why. If we close your account and end your subscription because you’ve broken these terms and conditions, you won’t get a refund. If you think we made a mistake, please email us at feedback@hiiro.app.
If we close your account or end your subscription for any other reason, we’ll refund you for the remaining full days you’ve paid for but haven’t used. To do this, we’ll calculate the daily rate of your subscription by dividing the total price by the total number of days in the subscription period (or until the renewal date, for auto-renewing subscriptions), then multiply that amount by the number of full days left. We’ll pay this amount back to you within 14 days of closing your account or ending your subscription, using the same payment method you originally used.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Our site and App are only for users in the UK and the EU
Our site and App are directed to people residing in the United Kingdom and the European Union. We do not represent that content available on or through our site is appropriate for use or available in other locations.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at feedback@hiiro.app without delay.
How you may use material on our site and App
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site and App for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site and App must always be acknowledged (except where the content is user-generated).
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).
No text or data mining, or web scraping
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or our App or any services provided via, or in relation to, our site or our App. This includes using (or permitting, authorising or attempting the use of):
- Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.
- Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.
You shall not use, and we do not consent to the use of, our site, or any data published by, or contained in, or accessible via, our site or any services provided via, or in relation to, our site for the purposes of developing, training, fine-tuning or validating any AI system or model.
This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
Our site and the App, its content and any services provided in relation to the same are only targeted to, and intended for use by, individuals located in the United Kingdom and the European Union (each, a Permitted Territory). By continuing to access, view or make use of our site and any related content and services, you hereby warrant and represent to us that you are located in a Permitted Territory. If you are not located in a Permitted Territory, you must immediately discontinue use of our site or our App and any related content and services.
Rules about linking to our site and our App
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site and App in any website that is not owned by you.
Our site and App must not be framed on any other site, nor may you create a link to any part of our site or our App other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site other than that set out above, please contact feedback@hiiro.app.
Permitted use
You agree to use the Site, the App, and all related services strictly in accordance with these Terms and Conditions, as well as in compliance with all applicable laws, regulations, and industry standards within England and Wales and any other relevant jurisdictions. Your use is limited to personal, non-commercial, non-transferable, and non-exclusive purposes only. Any other use is expressly prohibited and may result in immediate suspension or termination of your access.
In particular, you must not, and must not attempt to:
- Use the services for any purpose that is unlawful, illegal, fraudulent, or otherwise prohibited by applicable law or these Terms and Conditions.
- Access or use any part of the services except through the official interfaces, tools, or protocols expressly provided by Hiiro for that purpose.
- Circumvent, breach, damage, disrupt, or otherwise interfere with the security, integrity, or proper functioning of the services, the Site, the App, Hiiro’s networks, computer systems, servers, or any related technologies. This includes, without limitation, attempts to gain unauthorised access to systems, data, or information held by Hiiro, or engaging in any activity that impairs the performance, reliability, or security of the services or associated infrastructure.
- Employ any automated means, such as bots, scripts, web crawlers, data mining tools, or any other software designed to access, monitor, copy, or collect information from the services without Hiiro’s prior written consent. All access must be manual and initiated by a human user unless expressly permitted.
- Harvest, collect, store, use, or disclose any personally identifiable information (including but not limited to names, email addresses, account details, or other identifying data) from other users or third parties without their explicit consent and without full compliance with all relevant data protection and privacy laws.
- Reproduce, duplicate, copy, modify, sell, trade, license, distribute, transmit, or otherwise exploit any component of the services—including text, images, designs, code, software elements, or any other aspect of Hiiro’s proprietary materials—beyond what is expressly authorised by Hiiro.
- Reproduce, duplicate, copy, sell, trade, license, distribute, display, or otherwise misuse any products, content, or services bearing Hiiro’s trademarks, service marks, trade names, logos, or branding elements in a manner that could mislead, confuse, or deceive any individual, or dilute or harm the goodwill associated with Hiiro’s intellectual property.
Our trade marks are currently unregistered
We are in the process of registering our trading name, brand and our services as a trademark. Until our trademarks are formally registered, we shall rely on the common law tort of passing off to protect our trade marks, products, services, App and site.
You are not permitted to use them without our approval, unless they are part of material you are using as permitted under these terms and conditions.
Intellectual Property Rights
You acknowledge that all Intellectual Property Rights of the site, the App or our services, shall automatically belong to us to the fullest extent permitted by law.
You unconditionally and irrevocably waive all your present and future moral rights which arise under Part I of the Copyright, Designs and Patents Act 1988, and under any similar laws of any jurisdiction, relating to the material on our site, the App and our services us in favour of us and our licensees, sub-licensees, assignees and successors in title to the copyright of the material on the site, App and services.
Your use of the Site, App and its contents grants no rights to you concerning any copyright, designs, and trademarks and all other intellectual property and material rights mentioned, displayed, or relating to the material on the Site and App.
You may use the content only with our prior written and express authorisation (unless otherwise permitted in these terms and conditions). To inquire about obtaining authorisation to use the Content, please contact us at ssh@hiiro.app
Do not rely on information on this site or our App
The content on our site and our App is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site or our App.
Although we make reasonable efforts to update the information on our site and our App, we make no representations, warranties or guarantees, whether express or implied, that the content on our site and our App is accurate, complete or up to date.
For the avoidance of doubt, we are not medical or professional advisors and nothing on our site, App or these terms and conditions should be construed to the same. You should always seek independent professional and medical advice before relying on any information on our site or our App.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
We are not responsible for viruses
We do not guarantee that our site or our App will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs and platform to access our site and our App. You should use your own virus protection software.
You must not introduce viruses
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or any other equipment or network connected with our site. You must not interfere with, damage or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Our responsibility for loss or damage suffered by you
Whether you are a consumer or a business user:
- We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
- We exclude all other liability to you, or any third person,
- We shall only be liability to you for any liability arising as a result of the supply of any services provided to you and this shall be capped at the amount you have paid to us for the Services.
If you are a business user:
- We exclude all implied conditions, warranties, representations or other terms that may apply to our site and our App or any content on it.
- We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
- In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
- We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
Discounts and Affiliate Links
We sometimes share special discounts or referral codes from other businesses we work with (called 'affiliates'). These discounts may come as codes or links, and some people may be able to use them to pay less or get special deals.
Our affiliates must follow all the rules about telling you they are sharing a deal because they work with us. We do not promise that any discount or code will always be available, valid, or provide the expected savings.
We reserve the right to change or remove any discount, code, or link at any time, for any reason, without prior notice. If a discount or code does not work, is discontinued, or does not meet your expectations, we will not be held responsible. By using these discounts or codes, you agree that you will not hold us liable if something goes wrong or the offer does not meet your expectations.
Disclaimer of Warranties and Liability
The information, software, products, services, and content provided through the Hiiro platform whether through the site or the App ("Services") are made available to you "as is" without any warranties. Hiiro, along with its subsidiaries, affiliates, officers, employees, agents, partners, and licensors (collectively "Hiiro Parties"), expressly disclaims all warranties, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Hiiro makes no guarantees or representations that:
- the Services will meet your specific needs;
- your content will always be accessible, or that the Services will be uninterrupted, timely, secure, or error-free;
- results obtained from using the Services will be accurate or reliable;
- any products, services, or information obtained through the Services will meet your expectations; or
- any errors in the Services will be corrected.
- advice from a physician or other medical professional;
- consultation, visit, or communication with a healthcare provider; or
- information from product packaging or labels.
You acknowledge that engaging in athletic activities (including but not limited to running or using training plans available through Hiiro’s Services) carries inherent risks, including property damage, bodily injury, or death. You voluntarily assume all risks, both known and unknown, associated with these activities, even if arising from the negligence of Hiiro or others.
Hiiro does not assume responsibility for the inspection, supervision, preparation, or conduct of any race, contest, challenge, or group activity utilising its Services, including those organized by club administrators or other users.
By using the Services, you release the Hiiro Parties from any and all liability associated with your athletic activities or use of the Services. You agree not to hold the Hiiro Parties responsible for claims, injuries, damages, or losses arising from:
- your use or misuse of the Services;
- your use or misuse of equipment or programs created by Hiiro;
- interactions with third-party service providers or advertisers through the Services;
- delays or inability to use the Services; or
- any information, software, products, services, or content obtained through the Services.
Hiiro does not endorse any content shared by users or other parties and disclaims responsibility or liability for any loss, damage, or injury arising from such content.
Hiiro’s total liability to you, for any claims arising out of these terms or the Services, is limited to the total amount of fees you paid to Hiiro in the 12 months prior to the claim.
Force majeure
Neither party shall be liable for any delay or failure in the performance of its obligations for so long as and to the extent that such delay or failure results from events, circumstances or causes beyond its reasonable control. If the period of delay or non-performance continues for 30 days, the party not affected may terminate this agreement by giving not less than 15 days' written notice to the affected party.
Entire Agreement
These terms and conditions constitute the entire agreement between the Company and its users and supersedes and extinguishes all previous and contemporaneous agreements, promises, assurances and understandings between them, whether written or oral, relating to its subject matter.
Each party acknowledges that in entering into this agreement it does not rely on, and shall have no remedies for, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement.
Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
Third Party Rights
These terms and conditions, or any contract entered into between us does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms.
No Partnership or Agency
Nothing in this agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party. Each party confirms it is acting on its own behalf and not for the benefit of any other person.
How we may use your personal information
We will only use your personal information as set out in our privacy policy which can be found here: https://hiiro.app/privacy-policy
Which country's laws apply to any disputes?
Please note that that these terms of service, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction.
Contact us
For any questions, complaints, and queries or to report any violations, kindly get in touch with us at feedback@hiiro.app
© All Rights Reserved. Hiiro LTD.